Swoosh English wants you to be satisfied with the course you enroll in, and as a result, course purchases can be refunded within 30 days if they match our refund policy. If you have already requested a refund, but are wondering about the refund status, then please read our commonly asked questions below.

For more information on our refund policy, please click here.

I requested a refund more than 10 business days ago, but I still do not see it in my bank account. Where is my refund?

While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days.  If it has been more than 10 business days since the refund was processed by Swoosh English, however, please contact your bank directly to inquire about the status of the refund.  If the bank does not see the refund in their records, please contact us.

I requested a refund for a course I purchased using PayPal, but I still don’t see my funds?

If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact Paypal support.

If PayPal does not not see a refund in their records then please contact us.

It has been more than 30 days since I requested my refund but I haven’t received it yet.  What do I do now?

If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact us.


If you have any additional questions regarding the status of your refund, please contact us.